LooLoo Design Terms of Services

Shipping

LooLoo Design will arrange for shipping all across the USA and also to international destinations. Buyers pay all shipping costs and insurance, including crating and special handling if necessary. Web and Jill often travel between Boston and Washington, so personal deliveries can sometimes be scheduled.

Please contact us about shipping large or heavy items before purchase so that we are all in agreement on freight charges, time lines, and special handling needs.

LooLoo Design takes care in handling every item but buyers are responsible for their purchase once payment has been made. Therefore buyers are encouraged to have their own insurance if they are concerned about damage or loss.

Refunds & Returns

LooLoo Design guarantees all items as described. Refunds are permitted only for omissions or serious damage that was not noted. All requests for refunds must be made in writing within one week of the date the item was received and state specifically the reason for the refund request. Photos should be included.

Please remember that antiques are old and show wear.

Buyers are responsible for making a thorough inspection before purchase. When in doubt, please contact LooLoo Design for further clarification and information.

All items are shipped with full insurance coverage, paid by the buyer. If shipping damage should occur, buyer will be reimbursed once the insurance claim has been settled with the carrier.

All sales are final. Returns are accepted for store credit only. Request for return must be made in writing to LooLoo Design within one week of receipt of the item. Any item accepted for return must be in the same condition as when it was shipped.

If you have questions, please contact us before you make a purchase. We offer quality antiques, in excellent condition, and we value your interest and your support. We‘ll work hard to make things work right for you.